Payment processing complaints (Code of Conduct for the Payment Card Industry in Canada)
If you use Menuro Pay and have a complaint about fees, disclosures, statements, fee change notices, cancellation, or a service added without your consent, email steven@menuro.io with "Code complaint" in the subject line. You can also use the form above and select "Payment processing (Menuro Pay)".
What happens next
- We acknowledge your complaint within 5 business days.
- We investigate and send you a written response within 20 business days. If we need more time, we'll tell you why and when to expect our response.
- Our response explains what we found, our decision and the reasons for it.
If you're not satisfied, you can escalate to:
- Finix Canada, Inc. (our payment processor): canadacomplaints@finix.com · finix.com/terms-and-policies/complaint
- Peoples Trust Company (our acquirer): merchantacquiring@peoplestrust.com · 1-844-304-2083
- The relevant card network (Visa, Mastercard, American Express, Discover or Interac)
You can contact the Financial Consumer Agency of Canada (FCAC) at any time: canada.ca/en/financial-consumer-agency.