Real Restaurants,
Real Results
See how restaurants are using Menuro to increase revenue, build direct customer relationships, and break free from third-party commission fees.
Pho Hung “The Hero”
How a beloved Vietnamese restaurant in Surrey tripled online orders and grew monthly revenue by 62% with their own branded app and loyalty program.
A hidden gem struggling to be found
Pho Hung “The Hero” is the kind of restaurant every neighbourhood wishes it had — an independent, owner-operated Vietnamese spot known for its short rib pho, custom-blend tea, and the kind of warm, personal service that keeps people coming back. Owner Carol personally writes “Thank you” on every delivery sticker.
But tucked inside a residential area of Surrey, Pho Hung faced the same challenges many independent restaurants know too well:
Relying on third-party delivery apps that took 25–30% commission on every order
No direct way to reach customers outside of walk-in traffic and social media
No loyalty program to reward repeat visitors or capture customer data
Limited online visibility despite consistently high-quality food and reviews
Carol knew her food could compete with anyone’s. What she needed was a way to own her customer relationships, stop bleeding revenue to delivery platforms, and give her loyal regulars a reason to keep choosing Pho Hung directly.
Their own app, website, and loyalty program — done for them
Menuro built Pho Hung a complete digital presence in under six weeks — no commissions, no technical headaches, and full ownership of their customer data.
Branded Website & Online Ordering
A custom phohungthehero.com website with commission-free ordering built in. Customers can browse the full menu, place orders for pickup or delivery, and pay directly — with 100% of revenue staying with Pho Hung.
Free Mobile App
A dedicated app available for download, giving regulars one-tap access to ordering and putting Pho Hung on their customers’ home screens instead of buried inside a third-party marketplace.
Loyalty Program
A points-based rewards system that launched on day one. Customers earn rewards with every order, creating a direct incentive to order through Pho Hung’s own channels instead of DoorDash or Uber Eats.
Marketing Automation
Automated tools to re-engage lapsed customers, promote seasonal specials, and drive repeat orders — all without Carol needing to become a marketing expert.
From hidden gem to neighbourhood staple
Within the first six months of launching with Menuro, Pho Hung saw measurable growth across every key metric:
Online ordering revenue tripled — growing from $1,500/month to $4,500/month through their own commission-free channels. That’s revenue Carol keeps 100% of.
Monthly revenue grew 62% — from $40,000 to $65,000. The combination of higher direct order volume, zero commission fees, and repeat loyalty visits drove consistent top-line growth.
1,800+ customers joined the loyalty program — in just six months. That’s 1,800 people Pho Hung can now reach directly with offers, updates, and promotions — a customer list they own.
Google Reviews climbed from 3.8 to 4.1 — and still climbing. More engaged, loyal customers means more positive experiences shared online, improving discoverability for new diners.
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