Google's rules
No rating gate. Your reviews stay up.
Every guest gets both options, whatever their experience.
Get found · Reviews & reputation
Get more Google reviews.
Every guest gets a text asking for a review, or a private note to you.
Thanks for coming in today! How did we do? Leave us a Google review, or if something wasn't right, tell the owner directly.
GGoogle reviews
Pho Hung The Hero
4.3★★★★★
Up from 3.8
Ask every guest. Hear problems first.
Every guest
GGoogle review
Every guest
Message the owner
One text, every guest
Sent after each visit, with the same message for everyone.
Reviews on Google
One tap to post where new guests look.
A private line
Guests can also message the owner directly.
Fair to every guest.
Private feedback
Hear it before Google does.
Guests tell you what went wrong, so you can fix it.
On Google
Reviews where new guests look.
Your Google review page, one tap away.
Pho Hung · Surrey, BC
A better Google rating.
3.8★Where it started
4.3★Google rating now
Questions
Do you only ask happy guests?
No. Every guest gets the same text with both options, because filtering by rating breaks Google's review policy.
Where does private feedback go?
Straight to the owner, so you can make it right. Guests can still post on Google if they choose.
When do guests get the text?
After their visit, with the same message for every guest.